Terms & Conditions

This website is owned and operated by OEM 4 JDM PTY LTD (ACN 90 660 264 380), trading as OEM4JDM.

By accessing this website, placing an order or purchasing goods from OEM4JDM, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions may be updated from time to time. Any changes become effective once published on this website.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law (ACL) or any other rights that cannot lawfully be excluded.

Order Processing & Dispatch

OEM4JDM is a small, specialist automotive parts business and orders are processed individually.

Orders are not guaranteed to be processed or dispatched on the same day they are placed.

Processing times may vary depending on:

• The size and complexity of the order;
• Current order volumes;
• Stock location and availability;
• Whether multiple items need to be consolidated;
• Supplier availability;
• Special-order or ex-Japan items;
• Public holidays, weekends and business closures; and
• Other operational circumstances.

Larger or multi-item orders may require additional time for picking, packing and freight arrangements.

Any estimated delivery timeframe displayed on our website is generally a carrier transit estimate after dispatch and should not be interpreted as a guaranteed timeframe from the date the order is placed.

Where an item is not immediately available, including backordered, special-order or ex-Japan items, estimated availability dates are provided in good faith but may change due to circumstances outside OEM4JDM's control.

We will endeavour to process all orders as quickly as reasonably possible.

Australian Shipping

Estimated carrier transit times following dispatch are:

• Sydney Metro: 1–2 business days
• Other NSW: 1–3 business days
• QLD & VIC: 2–6 business days
• NT, SA & WA: 3–10 business days

These timeframes are estimates only and are not guaranteed. Carrier delays may occur after an order has left our possession.

Tracking information will be supplied where available.

International Orders

Estimated international carrier transit time following dispatch is generally 7–20 business days, depending on the destination and freight service selected.

If shipping cannot be calculated at checkout, please contact admin@oem4jdm.com.au for a freight quote or invoice.

Due to the wide range of international destinations, parcel sizes and freight services, automated freight calculations at checkout may occasionally be inaccurate.

Where the actual freight cost materially exceeds the amount paid at checkout, OEM4JDM may contact the customer before dispatch to arrange payment of the difference or discuss alternative options.

Any import duties, taxes, customs charges, brokerage fees or other charges imposed by the destination country are the responsibility of the purchaser.

International customers are responsible for ensuring that the goods purchased can legally be imported into their destination country.

Shipping Insurance, Loss & Damage

Unless otherwise stated or additional insurance has been arranged, orders may only include the standard level of carrier compensation or insurance applicable to the selected freight service.

Do not assume the full value of your order is insured.

Where additional transit insurance is required, please contact us before your order is dispatched so that appropriate coverage can be quoted and arranged.

Any rights you may have under the Australian Consumer Law or other applicable legislation are not excluded by this section.

Order Cancellations & Change of Mind

Please select your parts carefully before completing your purchase.

OEM4JDM does not automatically provide refunds or cancellations because a customer changes their mind, no longer requires the item, finds the item elsewhere, orders the incorrect part, or otherwise decides not to proceed after purchasing.

Once an order has been placed and payment received, a request to cancel the order is subject to approval by OEM4JDM at our discretion, except where the customer is otherwise entitled to cancel or obtain a remedy under applicable law.

This includes orders that have not yet been dispatched.

Where OEM4JDM agrees to a discretionary cancellation or change-of-mind refund, we may, to the extent permitted by law, deduct reasonable non-refundable transaction or electronic payment processing costs actually incurred in connection with the order.

Special-order, backordered, ex-Japan, custom-sourced or specifically procured items may not be eligible for cancellation once the order has been placed with our supplier.

Nothing in this section affects any rights or remedies you may have under the Australian Consumer Law.

Returns & Change of Mind

OEM4JDM does not automatically accept returns for change of mind, incorrect selection or parts that are no longer required.

Once goods have been dispatched, any change-of-mind return is entirely subject to prior approval by OEM4JDM, except where a return or other remedy is required by law.

Where a discretionary return is approved:

A 20% restocking fee will apply;

• Original shipping charges will not be refunded;
• Return freight is the responsibility of the customer;
• The item must be unused, uninstalled and in resalable condition;
• All original packaging, labels and components must be included;
• Packaging must not be damaged, marked or altered; and
• The return must be authorised by OEM4JDM before the item is sent back.

Items returned without prior approval may not be accepted.

Approval of a return in one instance does not create an obligation for OEM4JDM to accept future returns.

To request a return, contact admin@oem4jdm.com.au.

Non-Returnable Items

Subject always to your rights under the Australian Consumer Law, change-of-mind returns will generally not be accepted for:

• Special-order items;
• Ex-Japan or backordered items ordered specifically for the customer;
• Custom or specifically sourced products;
• Electrical components that have been installed or connected;
• Parts that have been fitted, installed, used or modified;
• Products with damaged, opened or altered packaging where this affects resale;
• Clearance or specially discounted products where stated at the time of sale; or
• Any product that is no longer in new and resalable condition.

Parts Selection & Compatibility

Customers are responsible for confirming that the parts ordered are suitable for their particular vehicle and application unless OEM4JDM has expressly confirmed compatibility in writing based on vehicle information supplied by the customer.

Japanese vehicles can vary according to model, production date, specification, market, transmission, engine and previous modifications.

Where possible, we recommend supplying your vehicle's VIN or chassis/frame number when requesting assistance with part compatibility.

Information provided by OEM4JDM is given in good faith based on the information available to us.

Damaged, Incorrect or Faulty Goods

Please inspect your order as soon as reasonably practicable after delivery.

If your order arrives damaged, you receive an incorrect item, or you believe a product is faulty, please contact admin@oem4jdm.com.au as soon as possible with:

• Your order number;
• A description of the issue; and
• Clear photographs or other relevant information.

We will assess the issue and advise you of the next steps.

Nothing in this policy limits your rights under the Australian Consumer Law.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where the ACL applies.

Depending on the circumstances, if goods fail to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy provided by law.

Our change-of-mind, cancellation and discretionary return policies operate in addition to, and do not replace, your statutory consumer rights.

Warranty

Products supplied by OEM4JDM may also be covered by the applicable manufacturer's warranty.

Where a product is believed to be faulty in appearance or performance, it may first require inspection. Where necessary, the product may then be forwarded to the manufacturer or supplier for assessment.

Customers should contact OEM4JDM as soon as reasonably possible after becoming aware of a potential fault.

Where an immediate replacement is requested before a warranty assessment has been completed, the customer may be required to purchase the replacement item and associated freight separately. If the original product is subsequently confirmed to be covered by warranty, the appropriate reimbursement or remedy will be arranged in accordance with the applicable warranty and Australian Consumer Law.

Manufacturer warranty requirements may include evidence that the product was correctly installed and used. Certain automotive components should be installed by a suitably qualified technician.

A manufacturer's warranty operates in addition to any rights you may have under the Australian Consumer Law and does not replace those rights.

Pricing & Errors

OEM4JDM makes every effort to ensure product descriptions, pricing, stock information and freight calculations are accurate.

Occasionally, typographical, system, inventory or freight calculation errors may occur.

Where an error affects an order, we will contact the customer as soon as reasonably possible to discuss the available options.

Nothing in this section permits OEM4JDM to avoid obligations imposed by applicable consumer law.

Contact

For questions regarding orders, shipping, returns or these Terms & Conditions, please contact:

OEM4JDM
OEM 4 JDM PTY LTD
ACN 90 660 264 380
Email: admin@oem4jdm.com.au
NSW, Australia